Understanding Tenant Support in Social Housing

0 hours

Teaching & Education

Online

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Skills covered in this course

Safeguarding procedures Challenging behaviour Tenant mental health Equality and diversity Tenant isolation support

In the UK, more than four million people live in social housing, so if you work in this space you should feel prepared to support the people you meet along the way.

Course Overview

Social housing is about far more than simply finding somewhere to live. As a housing officer, you’ll face situations that can be complicated and emotionally tough, and you’ll also need to keep your records accurate. Over the next seven weeks, this course breaks down the tricky side of challenging behaviour and safeguarding, so you feel ready for what the role actually involves.

Course Overview Social housing is more than just putting a roof over someone’s head. In your housing officer role, you’ll regularly deal with difficult, high pressure situations, and you’ll be expected to keep reporting clear and correct. Over seven weeks, the course explores the safeguarding side of the job and how to understand challenging behaviour in a practical way. View Course PDF Speak To Our Team

Is This Course Free?

This course is funded through the government’s Adult Education Budget, so you might be able to study at no cost. Funding is subject to eligibility, and you can check the requirements below. If you don’t qualify for funding, you can still buy the course by using the ‘Buy Now’ button at the top of the page.

Fully Accredited Course

You’ll study on a course accredited by NCFE CACHE, a well known educational charity with more than 170 years of experience. NCFE is recognised by the UK Department for Education and regulated by Ofqual.

Progression Opportunities

Completing this course can support roles such as: Housing Officer (£21,000 to £35,000) Hotel Manager (£20,000 to £60,000) Care Home Advocate (18,000 to £30,000)

How Long is the Course?

This course runs for seven weeks. We call our online courses ‘flexible learning’ because they’re built to work around your schedule, including work and family commitments. You’ll see all key deadlines in your online learning platform after you enrol, which helps you stay on track.

The course includes five units:

Introduction to the social housing sector
Safeguarding basics, plus equality and diversity
How to understand mental health and physical illness
Why some behaviour can become problematic
What matters for tenants who may be isolated

This Level 2 course is a great match if you’re aiming for a role as a housing officer, hotel manager or care home advocate.

What will I learn?

The course is made up of five units:

Introduction to the social housing sector
Safeguarding, equality and diversity explained clearly
Understanding mental and physical ill health
Exploring common causes of problematic behaviour
Issues that can affect tenants who are isolated

This Level 2 course is especially helpful if you want to move into a career as a housing officer, hotel manager or care home advocate.

Eligibility Criteria

This course is funded by the government, so to study for free you’ll need to meet the following conditions:

You must live in England currently
You must be aged 19 or over
You must not be enrolled on an apprenticeship

There may be additional requirements depending on where you live. If you enrol and then don’t complete the course or you withdraw, a £125 cancellation fee applies. This is used to cover administration costs.

Still not sure you meet the criteria?

Go ahead and purchase the course, then start learning when you’re ready. Flexible payment options are available.

LCG Shop Payments

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Masterclasses

From time to time, you may be asked to join mandatory online masterclasses as part of your programme.

Enrolment Paperwork

You might need to fill in and return enrolment paperwork that the college or training provider sends to your email, so your enrolment can be confirmed.

How will you study?

We describe our online courses as ‘flexible’ because they’re designed to fit in around everything else you’ve got going on. Once you’re enrolled, you’ll get access to our online learning platform, where you’ll work through your assessments with help from a subject specialist tutor.

Studying made simple!

We try not to overcomplicate things. You’ll find our courses are set up to be flexible, so you can keep them alongside your work and your home life.

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        "title": "You'll receive text reminders when your work is due",
        "description": "Your submissions are assessed by your Tutor and returned to you within 7 days."
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Need support enrolling?

If you’d like a hand with enrolment, or you want to double check that this is the right course for you, just add your details below. Someone from our team will get in touch.