In hospitality, your team members are often the first thing customers notice. This course is here to help you refresh the key skills that keep service running smoothly.
L
Learning Curve Group
Understanding Excellence in Customer Service for Hospitality
0 hours
Food Safety & Hygiene
Online
Skills covered in this course
customer service principles
hospitality teamwork
food hygiene compliance
hospitality legislation guidance
professional standards
Course Overview
In a hospitality job, you really do win or lose trust with that first impression. In this course, you’ll learn how to talk to customers clearly and confidently, how to work well with your teammates, and why food hygiene matters every single day.
You’ll also cover the rules and official guidance you need to follow in this industry, plus the professional standards you’re expected to keep up with at work.
Course Overview In hospitality, your staff are often the face of the business, so first impressions count. This course helps you sharpen skills for the job, including customer communication, working effectively as part of a team, and staying on top of food hygiene. You’ll also go through the legislation and guidance you need to be aware of, along with the personal professional standards you should maintain. View Course PDF Speak To Our Team
Is This Course Free?
This course is funded through the government’s Adult Education Budget, so you might be able to study at no cost. To see if you qualify, check the funding eligibility details below. If funding isn’t available to you, you can still purchase the course by using the 'Buy Now' button above.
Fully Accredited Course
The course is accredited by NCFE CACHE, an established educational charity with more than 170 years of experience. NCFE is recognised by the UK Department for Education and is regulated by Ofqual.
Progression Opportunities
After completing this course, it can support roles like: Health Service Manager (£31,365 to £104,927) Counter Service Assistant (£12,000 to £19,000) Hotel Receptionist (£14,000 to £22,000)
How Long is the Course?
You’ll study for seven weeks. We call our online courses 'flexible learning' because you can work through the content around your job and your home life. Once you enrol, you’ll see all important deadlines in your online learning area, so you’ll know what’s coming and when.
The course is split into four units:
- Principles of customer service in the hospitality sector
- Understanding effective teamwork in the hospitality sector
- Understanding legislation and guidance for the hospitality sector
- Understanding professional personal standards in the hospitality sector
What will I learn?
The course is split into four units:
- Principles of customer service in the hospitality sector
- Understanding effective teamwork in the hospitality sector
- Understanding legislation and guidance for the hospitality sector
- Understanding professional personal standards in the hospitality sector
Eligibility Criteria
This course is funded by the government. To study for free, you need to meet the criteria below:
- You must currently live in England
- You must be aged 19 or over
- You must not be currently on an apprenticeship
Additional requirements may apply depending on where you live. If you enrol but then don’t complete the course or you withdraw, there’s a £125 cancellation fee. This helps cover administration costs.
Not eligible?
Then you can still purchase the course and begin right away. Flexible payment options are available.
[
{
"value": "89%",
"description": "customers are more likely to buy when the service is genuinely good"
},
{
"value": "61%",
"description": "British consumers tend to avoid businesses that don’t treat customers well"
},
{
"value": "4th",
"description": "largest UK employer, with hospitality at the heart of it"
},
{
"value": ">140k",
"description": "businesses operating in the UK hospitality sector"
}
]
Masterclasses
From time to time, you may be asked to join mandatory online masterclasses connected to your programme.
Enrolment Paperwork
You might receive enrolment forms by email from the college or training provider. You’ll need to complete and send them back so your enrolment can be confirmed.
Studying made simple!
We’re not into making things harder than they need to be. That’s why our courses are built to fit around your work and your family life.
[
{
"title": "Submit your enrolment form",
"description": "As soon as you send it in, you’ll get access to start your course right away."
},
{
"title": "We'll start processing your funding application",
"description": "Once you’re in, a tutor will be assigned to guide you. You can reach them by phone, text, or email."
},
{
"title": "You'll receive text reminders when your work is due",
"description": "Your work will be marked by your Tutor and returned to you within 7 days."
},
{
"title": "Submit your work",
"description": "When you finish the course, we’ll apply for your certificate. It will be sent to your home address within 6 months of completing your course."
}
]
Need support enrolling?
If you’d like help getting started, or you want to double check this is the right course for you, send us your details below. Someone from the team will get back to you.
What will I learn?
This course has four units
Understanding menopause
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Certification Process
1
Complete all the classes
Attend classes, ask questions, and finish your homework. We check your activity and support your learning journey every step of the way.
2
Get the Summary Notes
Receive high-quality supporting documents, summary notes, and recommended readings. Ensure you have access to all tools and resources.
3
Complete 100% Impact
Complete the final assessment to validate your learning. Earn your certificate and share your achievement with your professional network!
Free
This Course Includes:
Level Access
0 hours of Content
Certificate of Completion
English
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Add value to your profile
Official Certificate
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