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42Courses

Problem Solving

9h

Three things you can rely on.

A CPD-accredited Mini MBA.

Credit that actually means something. Signed, dated, and easy to verify.

Marked by humans, not bots.

Your work is reviewed by a real person, and you get a response in most cases within a day.

Personalised to your role.

We reshape each lesson around what you do, so you can put it into practice straight away on Monday.


About this course

Problem solving is one of those skills that keeps coming up, and it's not just because it sounds good on a CV.

The pace of change out there is pretty intense, and if you can tackle tricky issues and still find a way forward, you're going to be valued.

In this short course, you'll learn the problem solving approach used by an experienced Metropolitan Police detective. He spent 30 years working through some of London's toughest challenges.

You'll cover everything from framing the problem properly to spotting your own blind spots. Along the way, you'll get practical methods you can use to move from stuck to solutions, plus some simple guidance on how to get yourself in the right mindset.

There's also a clear, repeatable framework you can apply whether the issue feels small or completely overwhelming.

And because no one wants to learn the hard way, you'll be shown the usual traps that derail problem solving, plus how to avoid them.

When you finish, you'll have the tools and confidence to solve problems in a way that feels a bit like Sherlock Holmes.

Once the course is complete, you will receive your certification from a Scotland Yard Police detective.

Don't put it off. The key habits behind effective problem solving are just a click away.

At last, online learning that feels genuinely worth your time.

Quick question, did you know the average completion rate for online courses is under 10%?

A big reason is that many platforms don't really account for how different learning online can be from a traditional classroom.

At 42courses, we've spent serious time thinking about what makes online learning actually work.

We use storytelling, empathic design, and great visuals to make each topic feel more real, more memorable, and honestly more motivating.

Every course is broken into short lessons you can do whenever you like. You move at your pace, and each lesson ends with questions to check that the ideas truly landed.

As you go, you'll collect points and badges so you can track your progress and compare it with others learning at the same time.

What level of learning is this?

  • Every 42courses course is built to help you get the essentials. You'll leave understanding the subject and the key techniques, models, and best practice.
  • Real tutors review your progress throughout the course and guide you if you hit a snag.
  • You don't need any prior knowledge to start.

HOW LONG DOES IT TAKE TO COMPLETE A COURSE?

  • You can expect to spend about 7-9 hours in total. There are no strict deadlines, and the course is split into quick, bite-sized sections.
  • Because it's on-demand, you can start and finish whenever it fits your schedule. No more waiting around for work to be marked.

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What you'll learn:

  • How to spot your own biases and stop them derailing you
  • The problem solving method Scotland Yard detectives use in real life.
  • How to define a problem clearly, not vaguely.
  • Problem solving tools you can use to reach better answers faster.

Who's it for

Designed around you.

If you're a:

  • Person who wants solid models and methods for problem solving
  • Someone who's looking for fresh ways to approach tough situations
  • Person who needs to solve problems efficiently, even when your knowledge is limited

A peek behind the curtain.

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Inside a lesson

Short, story-based, and never boring. Most lessons take around 15 minutes. You get video, written teaching that actually tells a story, and a question to confirm you've understood the key point.

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AI personalisation

Built for your day-to-day role and goals. Tell us what you do and what you want to improve. We reshape each lesson with practical takeaways that match your work. The frameworks and data stay the same, but the examples are made to feel relevant to you.

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Real feedback

Real support when you need it. Some questions are reviewed by a member of our team in person. If you want a steer, you'll get one. And if you're truly stuck, we can jump on a call and talk it through.

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The certificate

A Mini MBA certificate you'll be proud to keep. CPD-accredited, signed, dated, and trackable. Plus, our completion rate is above 80%, while the usual industry figure sits much closer to 10%.


42courses vs typical online courses.

Feature 42courses Typical platform
Marking & feedback by real people Within 24 hours Auto-quiz only
Personalised by role & sector AI rewrites every lesson Same content for everyone
Taught by working practitioners The people who wrote the book Often academics or actors
Average completion rate Over 80% 5 to 15% (industry average)
CPD-accredited Mini MBA certificate Every course Sometimes
30-day money back, no questions If you aren't happy, we aren't Usually a 7-day refund window

Questions you might be pondering.

You'll spend about eight hours working through bite-sized lessons, usually around 15 minutes each. Many learners wrap it up in roughly two weeks. That said, there's no time limit, and you can pause whenever life or work gets in the way.
No, not at all. We start with the foundations and build step by step. You'll see the topic in a new light thanks to insights from leading thinkers, whether you're completely new to this or you already know your way around the basics and just want a sharper approach.
At the end of each lesson, there's a short question to check your understanding. In every course, we manually mark selected questions. If you need a nudge, a real person on our team responds with notes that help you get to the right place. And if you'd rather explain what you're thinking or you feel stuck, you can always book a call with us.
You've got 30 days from enrolment to request a full refund. No awkward exit interview, no long back-and-forth, no pressure. We respond to refund requests within 24 hours, often sooner. If you're not happy, we're not either.
The books give you the theory. This course focuses on putting that theory to work, with examples and guidance shaped around your role and goals. So you end up with practical takeaways from every lesson, not just something you read and forget.
Yes. People have already used it across tech, healthcare, retail, banking, government, charities, and education. We tailor each lesson to your role and goals, so the exercises and examples shift to match your situation.
Yes, most learning and development budgets can cover it without a problem. If you need one, we can generate a VAT-friendly invoice. Just get in touch at groundcontrol@42courses.com. And if you're registering 10 or more learners, have a look at Team plans.
You'll get a CPD-accredited certificate that's recognised across the UK and internationally for continuing professional development. It's personalised with your name, signed and dated, and it's trackable. You can add it to LinkedIn, your CV, your performance review, or wherever you keep proof of progress.

Tools You'll Explore

Stevyn Colgan

Stevyn Colgan

Stevyn spent 30 years working in the Metropolitan Police Service. Twelve of those years were with Scotland Yard's award-winning Problem Solving Unit, a specialist group built for one big job: solving crimes and public disorder that didn't respond well to traditional policing. After retiring, he helped write the BBC TV series QI and also the BBC Radio 4 show The Museum of Curiosity. He's written seven books, and he regularly speaks at events like the Edinburgh Festival, the Hay Festival, QEDCon, and Latitude. You'll also find him on a range of podcasts and radio shows including Freakonomics, No Such Thing As A Fish, and Little Atoms, to name a few.


What we'll cover, in order.

Introduction to Problem Solving

What exactly is a problem and how do you go about solving one?
What exactly is a problem?
What is problem solving?
Treat the cause not the symptom
Individual versus group problem solving
How does the brain solve problems?

Mindset of a Problem Solver

What are the mental qualities required to be a good problem solver? How can you better develop them?
Be in the right frame of mind
System 1 & System 2 thinking
Persevere
Be observant
Vertical versus lateral thinking
Improving your ability to problem solve

Defining the problem

The problem solving process starts with correctly defining the problem. Here we look at how best to avoid the pitfalls.
The Problem Solving Process
The importance of correctly defining a problem
SMART Goals

Research

How best to go about researching potential solutions to your problem.
Convergent and Divergent research
Getting Accurate Data and Setting Baselines
Open versus Closed Questions
Reverse Questions
Problem Scripts
The Six Thinking Hats
Mind Mapping

Analysis

How to make sense of your research and narrowing in on the best solution.
An Introduction to Analysis
The Five Whys Exercise
The Problem Analysis Triangle
Biases and Having An Open Mind
Connecting The Dots
Checklists
Impact Scale

Response

How to implement the chosen solution to your problem.
Your Response
Prototyping

Evaluate

Determining success and what to do if things don't go as planned.
Measurements of Success
Impact Assessment
Process Evaluation
Noble Failure

Certification Process

1

Complete all the classes

Attend classes, ask questions, and finish your homework. We check your activity and support your learning journey every step of the way.

2

Get the Summary Notes

Receive high-quality supporting documents, summary notes, and recommended readings. Ensure you have access to all tools and resources.

3

Complete 100% Impact

Complete the final assessment to validate your learning. Earn your certificate and share your achievement with your professional network!

Problem Solving
Free

This Course Includes:

Level Access
9h of Content
Certificate of Completion
English

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