We help housing professionals throughout England work towards the qualifications needed to meet the requirements set out in the Social Housing (Regulation) Act 2023, and to show how they apply their skills in day to day professional practice.
Housing Practice
Skills covered in this course
Course Overview
Housing Practice is an occupational pathway that asks you to build the right knowledge, understanding, and practical skills for working in housing. For most people, that focus is on customer service. This qualification gives you a solid introduction to housing, and it also brings in the key skills and knowledge you’ll need if you want to take part in housing related activities.
You’ll also be supported to move on to further vocational study, including a Level 3 qualification.
Fully Accredited Course
This course is accredited by the Chartered Institute of Housing, the main professional organisation for people working in housing. They were awarded a Royal Charter back in 1984.
Progression Opportunities
If you successfully complete this qualification, you’ll be ready to move on to the Level 3 Certificate in Housing Practice. After finishing the Level 3 certificate, you can apply to become a certified practitioner member of CIH.
How Long is the Course?
You’ll complete this course in seven weeks. We call our online courses “flexible learning” because they’re built to fit around what you have going on at work and at home. Once you enrol, all your course deadlines will appear in your online learning platform, so you always know what’s next and when.
The course is split into 4 units:
- Housing Provision and Housing Organisations
- Customer Service for Housing
- Assets, Repairs and Maintenance.
- Professional Development in Housing.
What will I learn?
The course is split into 4 units:
- Housing Provision and Housing Organisations
- Customer Service for Housing
- Assets, Repairs and Maintenance.
- Professional Development in Housing.
Buy Now
Go ahead and buy the course, then start learning whenever you’re ready. You can also choose from flexible payment options.

[
{
"value": "5.5%",
"description": "rise in rental prices over the past 12 months."
},
{
"value": "1600",
"description": "the estimated number of housing associations in the UK."
},
{
"value": "278k",
"description": "UK households who are at risk of homelessness."
},
{
"value": "259",
"description": "fire related deaths in the UK during '22 to '23."
}
]
Masterclasses
From time to time, you might be asked to join a mandatory online masterclass linked to your programme.
Enrolment Paperwork
You may need to complete enrolment documents that are emailed to you by the college or training provider, then send them back so your enrolment can be finalised.
How will I study?
We call our online courses “flexible” because the learning is designed to sit around your other commitments. You’ll get access to our online platform, where you’ll work through your assessments with help from a tutor who knows the subject.
Studying made simple!
We’re not fans of making things harder than they need to be. That’s why our courses are set up to fit around your work and your family life.
[
{
"title": "Submit your enrolment form",
"description": "Once you submit, you’ll get instant access to start your course."
},
{
"title": "We'll start processing your funding application",
"description": "A tutor will be assigned to support you throughout the course. You can reach them by phone, text, or email."
},
{
"title": "You'll receive text reminders when your work is due",
"description": "Your assignments will be marked by your Tutor and returned to you within 7 days."
},
{
"title": "Submit your work",
"description": "When you’ve finished everything, we’ll arrange your certificate. It will be posted to your home address within 12 weeks after you complete the course."
}
]
Need support enrolling?
If you’d like some help with enrolment, or you want to double check that this is the right course for you, just enter your details below. Someone from our team will get back to you.
What will I learn?
This course has six units
Certification Process
Complete all the classes
Attend classes, ask questions, and finish your homework. We check your activity and support your learning journey every step of the way.
Get the Summary Notes
Receive high-quality supporting documents, summary notes, and recommended readings. Ensure you have access to all tools and resources.
Complete 100% Impact
Complete the final assessment to validate your learning. Earn your certificate and share your achievement with your professional network!
This Course Includes:
Get Certified
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