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42Courses

Design Thinking

8h

Three things you can genuinely rely on.

A CPD-accredited Mini MBA.

Proper credit for real learning. Signed, dated, and easy to verify.

Marked by humans, not bots.

A real person reads what you submit and replies, usually within 24 hours.

Personalised to your role.

Our AI reshapes each lesson around your day-to-day work, so you can put it to use on Monday.


About this course

When someone says 'design', what do you picture?

Most people probably imagine a sharply dressed person in glasses, sketching out some futuristic gadget.

But the real story is bigger than that. Design isn't only about physical things you can hold.

It's everywhere, including the services you use every day, like Uber, Twitter, Google Maps, and your banking app.

Once you see it that way, design becomes a practical way to drive innovation.

It helps you shape new products and services that tackle real customer problems.

And when you solve problems well, you create value.

So what does it actually take to become a good designer?

A lot of it comes down to learning how designers think, and getting familiar with the steps, methods, and tools they use.

That's exactly what this Design Thinking course is set up to do.

You'll be introduced to the Double Diamond approach, a straightforward way to design almost anything.

And throughout the course, you'll see why it's so important to keep the people you're designing for at the very centre of your decisions.

Image

Who is this for?

If you're building a new product or launching a new service, this is for you. No formal design background needed, honestly.

By the end, you'll have a smarter way to think about creating services and product ideas that feel useful, make sense to customers, and are genuinely enjoyable to use.

Learning with 42courses

We developed this course with experienced people from the advertising and marketing world, and it's designed to highlight why storytelling matters and how it sits at the core of successful brands.

You'll learn from videos featuring key contributors, plus real examples from Lion-winning work. The goal is simple: understand the basics of strong storytelling and pick up practical techniques you can use right away.

The learning experience is built for modern, creative study. You'll move through short, bite-sized lessons at your own pace, with a quick quiz at the end of each one to check your understanding. As you go, you'll collect points and badges so you can track your progress against other learners.

What level of learning is this?

  • Each 42courses course is designed to cover the fundamentals, so you'll finish with a clear grasp of the topic and the key methods, models, and best practice you need.
  • You'll be reviewed by real tutors during the course. If you get stuck, they'll nudge you in the right direction.

How long does it take to complete a course?

  • Expect about 7-9 hours in total. There are no strict time limits, and every course is broken into short, bite-sized lessons.
  • It's on-demand, so you can start and stop whenever you want. No more waiting for feedback on coursework.

What you'll learn:

  • How to create and share genuinely new ideas
  • The Double Diamond design method
  • Prototyping
  • Persona creation
  • Generating and choosing ideas

Who's it for

Made to fit your situation.

If you're a:

  • Person who wants to understand and solve customer pain points
  • Person who's looking for a design process that's easy to follow
  • Person who enjoys coming up with fresh, innovative ideas

A quick look behind the scenes.

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Inside a lesson

Short, story-first, and never a slog. Each lesson is around 15 minutes. You'll get video, writing that actually tells a story, and a question to confirm the idea really landed.

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AI personalisation

Designed for your role and what you're trying to achieve. Tell us what you do and what you want to improve. Our AI revises every lesson with practical takeaways for your specific job. The core frameworks and data stay the same, while the examples become relevant to you.

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Real feedback

Someone real has your back. A selection of questions are checked by a member of our team. If you need guidance, you'll get it. And if you're stuck for real, we're glad to jump on a call.

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The certificate

A Mini MBA certificate you can keep. CPD-accredited, signed, dated, and trackable. Your completion rate is typically over 80%, compared to an industry average that's usually nearer to 10%.


42courses vs typical online courses.

Feature 42courses Typical platform
Marking & feedback by real people Within 24 hours Auto-quiz only
Personalised by role & sector AI rewrites every lesson Same content for everyone
Taught by working practitioners The people who wrote the book Often academics or actors
Average completion rate Over 80% 5 to 15% (industry average)
CPD-accredited Mini MBA certificate Every course Sometimes
30-day money back, no questions If you aren't happy, we aren't Usually a 7-day refund window

Questions you might be asking.

There's about eight hours of material in total, broken into bite-sized lessons of roughly 15 minutes each. Many learners finish in around two weeks. That said, there's no deadline, and you can pause whenever life gets in the way.
Not at all. We begin with the basics and build from there. You'll get a fresh way to look at the subject, backed up by practical insights from some of the best thinkers in the field. Whether you're starting from zero or you're already experienced and want a sharper edge, it works.
Each lesson ends with a short question to check what you've understood. Those selected questions in every course are manually marked by us. If you need a steer, a real person on our team will respond with helpful notes to get you where you need to be. And if you're stuck or want to work through something, you can also book a call.
You've got 30 days from enrolment to request a full refund. No awkward hoops, no exit interview, no stressful back-and-forth. We respond to refund requests within 24 hours, and often quicker. If you're not happy, we won't pretend otherwise.
Sure. Where books give you the theory, this course focuses on putting it into practice. The content is tailored around your role and goals, so every lesson comes with practical takeaways you can actually use.
Yes. People from all sorts of places have used it, including tech, healthcare, retail, banking, government, charities, and education. Since every lesson is personalised to your role and goals, the examples and exercises shift to match your context.
Yes, in most cases. Learning and development budgets usually cover this comfortably. If you need it, we can provide a VAT-friendly invoice, just get in touch at groundcontrol@42courses.com. For 10 or more learners, check out Team plans.
It's a CPD-accredited certificate, used across the UK and internationally for continuing professional development. It's personalised with your name, signed, dated, and trackable. Add it to LinkedIn, your CV, your performance review, your fridge, whatever you like.

Tools You'll Explore

Cannes Lions

Cannes Lions

Since it launched in 1954, the Cannes Lions International Festival of Creativity has brought the creative communications industry together each year in Cannes to learn, meet people, and celebrate. For the first time, you can experience the best of that event from anywhere in the world, right from home. Website : canneslions.com

Janet Kinghorn

Janet Kinghorn

With 20 years in branding, working across a wide mix of global multi-national and local brands, my focus is on taking brands that feel 'stuck' and rebuilding them. I've supported localisation, merges, and brand growth by strengthening the core identity and using it strategically. The result is often clearer value for customers and teams, because consistency and cohesion do the heavy lifting.

Nicole Cacal

Nicole Cacal

Nicole Cacal is the Founder and CEO of Forbes Ignite, where she advises major companies on sustainable transformation and leads a network connecting global change-makers through technology, sustainability, and social impact (Forbes Ignite is a license partner of Forbes Media LLC). She also teaches at Parsons School of Design, running courses in Business Models & Entrepreneurial Strategy and Social Innovation. Nicole hosts the Forbes Ignite podcast, Inner Wealth, featuring leaders with mission-driven careers who are reshaping what success looks like. Nicole has a BBA in Finance & International Business from the University of Hawaii, an MSc in Strategic Design & Management from Parsons School of Design, and an MSc in Technology Management from Columbia University. Outside work, she's trained as a classical pianist and she also enjoys photography, painting, writing, and travelling. She's especially proud of her collection of signed first edition books.

Prof Manoj Chiba

Prof Manoj Chiba

Prof Manoj Chiba is a management professional with deep technical expertise in data and technology, and more than 14 years of experience across different sectors. That background helps him spot opportunities and align strategies in a practical way. His training and passion for data, alongside its role in technology, shapes his approach to evidence-based decisions and how those decisions influence the future of business and society. His work includes data science as a data scientist, building data science capabilities and embedding them sustainably across organisations of different sizes, consulting on strategy and structure, developing price-setting strategies, market share analysis, supporting SMEs in legal cases, and innovation consulting. He's worked with over 65 companies globally and has hands-on experience across more than 10 African countries. He also serves as a non-executive director for two organisations. Alongside his academic and industry work, he spends a meaningful amount of time supporting youth, education, and youth development in South Africa. At GIBS, he's a Senior Lecturer and faculty member covering research, statistics, predictive analytics, digitisation, and the overlap between business, society, and technology, including artificial intelligence, plus he leads innovation and design. He also supervises MBA and PhD theses in areas such as international business strategy and structure, data and strategy, digital business models, and innovation. He reviews work for the European Business Reviewer, the South African Journal of Business Management, and Emerald Case Publishing, and he acts as an external examiner for many universities across undergraduate and postgraduate courses and theses, both locally and internationally.

Beata Giermasi?ska

Beata Giermasi?ska

Bea Giermasi?ska is a strategic designer and researcher. She works where foresight, strategy, and human-centered design meet, with a focus on building inclusive experiences, environments, and communities. Over the past eight years, Bea has partnered with clients and international teams from early research and insights right through to design and implementation. Her experience spans real estate, healthcare, technology, financial services, and design. She brings skills in design leadership, strategic thinking, experience mapping, facilitation, and user research. Bea holds a Masters Degree in Strategic Design and Management from Parsons School of Design in New York. Outside of work, she likes long walks with her dog, sketching, taking naps, and staying confidently optimistic.


What we'll cover, in order.

Design as a problem solving tool

Why is design a helpful tool for innovation? How can it help us solve complex problems and add commercial value?
What is Design Thinking?
Why design is more important than ever
Designing stuff people don't want is easy
The opportunity space for design is expanding

The Key Recurring Themes in Design

We took a look at the recurring themes every designer must familiarise themselves with.
Assume a beginner’s mindset
Practice empathy
Collaboration is key
Storytelling
Simplicity: Cognitive load vs User benefit
It’s an iterative process

Introducing a Design Process

There are many design tools and frameworks out there. We introduce a simple and easy-to-follow method that you can use to design anything.
Design has many tools but not enough artisans
A Simple Design Framework: The Double Diamond
Convergent vs. Divergent Thinking

Phase 1 ‘Discover’: Gathering information

The design process starts with understanding the problem you’re trying to solve. It's time to activate research mode.
Identifying opportunities to innovate
Framing the problem statement
Embarking on a process of discovery: Desk Research
Real-world observation: Service Safari
Hearing it from the horse’s mouth: User interviews
Pulling your data together: The Research Report

Phase 2 ‘Define’: Identifying an opportunity to develop and test

With research complete it’s time to generate ideas for potential solutions to your problem. We also look at persona development and mapping the user journey.
An introduction to the ‘Define’ phase
How to create persona(s)
Mapping the user journey
Developing your ideas
Selecting your ideas
How to create distinctive experiences

Phase 3 ‘Develop’: Creating potential solutions

It’s time to make your ideas a reality. In this chapter, we look at prototyping, storyboarding and concept testing.
An Introduction to the 'Develop' phase
Is this a problem worth solving?
Prototyping
Storyboarding
Concept Testing

Phase 4 ‘Deliver’: Applying solutions that work

It’s crunch time! Now you’re ready to launch your product to your customers. We look at measuring success, creating a ‘go to markets plan and how to deliver your pitch.
An introduction to the ‘Deliver’ phase
What is the addressable market size?
How to measure success
Creating your ‘Go-To-Market’ plan
Delivering Your Pitch

Choosing a business model

There are a number of different business models you can apply to your product or service. In this chapter, we explore six types in more detail.
Identifying the right business model
Six business models with a global context
Examples of genius business models

Certification Process

1

Complete all the classes

Attend classes, ask questions, and finish your homework. We check your activity and support your learning journey every step of the way.

2

Get the Summary Notes

Receive high-quality supporting documents, summary notes, and recommended readings. Ensure you have access to all tools and resources.

3

Complete 100% Impact

Complete the final assessment to validate your learning. Earn your certificate and share your achievement with your professional network!

Design Thinking
Free

This Course Includes:

Level Access
8h of Content
Certificate of Completion
English

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