Customer Service for Health and Social Care Settings

0 hours

Healthcare

Online

Enroll Now

Skills covered in this course

customer expectations customer needs health communication inclusive environment relationship building

Fewer than two out of every three people receiving care say they’re extremely happy with the service they get. That’s why customer service matters so much in Health and Social Care settings, because it’s tied to respect, real feelings of safety, and dignity. This Level 2 course is here to give you the key starting point.

Course Overview

The best healthcare organisations don’t just deliver support, they build genuine, positive relationships with patients, families, and residents. This fully online Level 2 certificate is built around that idea. Along the way, you’ll explore what customers expect, and learn how to adjust your environment and your communication so it actually works for people with different needs.

Course Overview The best healthcare organisations don’t just deliver support, they build genuine, positive relationships with patients, families, and residents. This fully online level 2 certificate is built around that idea. Along the way, you’ll explore what customers expect, and learn how to adjust your environment and your communication so it actually works for people with different needs. View Course PDF Speak To Our Team

Is This Course Free?

This course is funded through the government’s Adult Skills Fund. That may mean you can take the course without paying, as long as you meet the funding requirements listed below. If you don’t qualify for funding, you can still enrol and join straight away using the 'Buy Now' button above.

Fully Accredited Course

You’ll study an accredited course approved by NCFE CACHE, an education charity known for more than 170 years of experience. NCFE is also recognised by the UK Department for Education and is regulated by Ofqual.

Progression Opportunities

Completing this course can support roles like: Social Work Assistant (£12,500 to £25,000) Foster Carer (Variable Pay) Residential Support Worker (£15,000 to £26,000)

How Long is the Course?

It takes seven weeks to complete. We call our online courses 'flexible learning' because they’re designed to fit around your job, your home, and everything else you’ve got going on. Once you enrol, your online learning platform will show all deadlines so you can stay organised and on track.

The course is broken into 4 units:

Understanding what customers expect in health and social care settings
Working out what different customer types need when they use these services
Looking at the communication options used in health and social care
Knowing how to create an environment that’s safe, friendly, and inclusive for a wide range of needs

What will I learn?

The course is broken into 4 units:

Understanding what customers expect in health and social care settings
Working out what different customer types need when they use these services
Looking at the communication options used in health and social care
Knowing how to create an environment that’s safe, friendly, and inclusive for a wide range of needs

Eligibility Criteria

This course is funded by the government. To study for free, you need to meet the requirements below:

You must currently live in England
You must be aged 19 or older
You must not be enrolled on an apprenticeship

Some extra conditions may apply depending on where you live.If you enrol and then don’t complete the course, or you withdraw, there will be a £125 cancellation charge. This is used to cover administration costs.

Not eligible?

Just purchase the course and get started today. You can choose from flexible payment options.

LCG Shop Payments

[
    {
        "value": "2m",
        "description": "requests for adult social care in 2021-22"
    },
    {
        "value": "7.7",
        "description": "of 12: the highest quality of life for carers score (in the North East)"
    },
    {
        "value": "67.5%",
        "description": "female service users reported feeling as safe as they would like to"
    },
    {
        "value": "64%",
        "description": "in the care service felt extremely satisfied with their standard of care"
    }
]

Masterclasses

From time to time, you might need to join mandatory online masterclasses linked to your programme.

Enrolment Paperwork

You may be asked to complete and return enrolment documents emailed to you by the college or training provider, so we can finish setting up your enrolment.

Studying made simple!

We don’t want you drowning in complicated steps. Our courses are set up to be flexible around your work and your family routine.

[
    {
        "title": "Submit your enrolment form",
        "description": "Once we’ve received it, you’ll get immediate access to start your course."
    },
    {
        "title": "We'll start processing your funding application",
        "description": "A tutor will be assigned to you to guide you through the course. You can reach them by phone, text, or email."
    },
    {
        "title": "You'll receive text reminders when your work is due",
        "description": "Your assignments will be reviewed by your Tutor and returned to you within 7 days."
    },
    {
        "title": "Submit your work",
        "description": "When you’ve completed the course, we’ll request your certificate. It will be sent to your home address within 6 months of finishing."
    }
]

Need support enrolling?

If you want help with enrolment, or you’d like to double-check that this is the right course for you, pop your details in below. A member of our team will get back to you.