Customer Service

0 hours

Career Development

Online

Enroll Now

Skills covered in this course

customer needs spotting excellent service delivery customer experience design feedback improvement customer service confidence

Most unhappy customers won’t bother to raise a complaint. In fact, 91% of them just walk away and don’t return. So if you want to stand out, focus on improving your skills and get better at leaving people feeling genuinely happier than when you met them.

Course Overview

Great customer service really is the backbone of any successful business. If you’re already working in customer service, or you want to move into it, this Level 2 course can sharpen your skills and help you make sure customers leave every interaction feeling looked after.

During the course, you’ll learn what to do to understand what customers need and how to deliver the kind of service that makes a difference. You’ll also practise using feedback in a smart way, so you keep improving as you go.

Course Overview Most people don’t remember every detail of what you say, but they do remember how you made them feel. This Level 2 customer service course is built to help you strengthen your skills so every customer gets a smoother, more positive experience. You’ll learn how to spot and meet customer needs, deliver genuinely great service, and use feedback to keep raising your standard. View Course PDF Speak To Our Team

Is This Course Free?

The course is supported through the government’s Adult Skills Fund, so you might be able to study without paying. To check whether you qualify, look at the funding requirements listed below. If you don’t meet the criteria, you can still take the course by using the 'Buy Now' button above.

Fully Accredited Course

This programme is accredited by NCFE CACHE, an educational charity with more than 170 years of experience. NCFE is recognised by the UK Department for Education and is regulated by Ofqual.

Progression Opportunities

Completing this course can help you move into roles like: Financial Services Customer Adviser (£14,000 to £60,000) Resort Representative (Variable) Customer Service Assistant (£16,000 to £28,000)

How Long is the Course?

You’ll study for seven weeks. We call our online courses 'flexible learning' because they’re designed to fit around your job and your home life. Once you enrol, you’ll see all your key deadlines in your online learning platform so you can stay on top of everything.

The course is split into four units:

Learn how to deliver excellent customer service
Build your confidence in understanding and meeting customers’ needs
Create a great customer experience
Use feedback to improve and promote products and services

What will I learn?

The course is split into four units:

Learn how to deliver excellent customer service
Build your confidence in understanding and meeting customers’ needs
Create a great customer experience
Use feedback to improve and promote products and services

Eligibility Criteria

This is a government funded course. To be able to study for free, you’ll need to meet the criteria below:

You currently live in England
You’re aged 19 or over
You’re not enrolled on an apprenticeship

Depending on where you live, extra conditions may apply. If you enrol and then don’t complete the course or you withdraw, there’s a £125 cancellation fee. This helps cover administration costs.

Don’t meet the criteria?

Go ahead and purchase the course, then start learning today. You can choose flexible payment options.

LCG Shop Payments

[
    {
        "value": "£9bn",
        "description": "estimated monthly cost of handling customer complaints"
    },
    {
        "value": "61%",
        "description": "customers would steer clear of a company with poor service"
    },
    {
        "value": "78%",
        "description": "the 2022 Customer Satisfaction Index"
    },
    {
        "value": "#1",
        "description": "top company for customer satisfaction - First Direct"
    }
]

Masterclasses

From time to time, you might need to join compulsory online masterclasses as part of your programme.

Enrolment Paperwork

You may be asked to complete and send back enrolment paperwork that’s emailed to you by the college or training provider, so your enrolment can be confirmed.

Studying made simple!

We’d rather keep things straightforward. That’s why our courses are designed to work around your schedule, whether that’s at work or at home.

[
    {
        "title": "Submit your enrolment form",
        "description": "Once you submit it, you’ll get instant access to start your course."
    },
    {
        "title": "We'll start processing your funding application",
        "description": "A tutor will be assigned to guide you through the course. You can reach them by phone, text, or email."
    },
    {
        "title": "You'll receive text reminders when your work is due",
        "description": "Your tutor will mark your work and send it back to you within 7 days."
    },
    {
        "title": "Submit your work",
        "description": "After you finish your course, we’ll apply for your certificate. It will be posted to your home address within 6 months of completing the course."
    }
]

Need support enrolling?

If you’d like a hand with enrolling, or you want to double-check that this is the right course for you, just pop your details in the form below. Someone from the team will get back to you.